Privacy Policy

Last Updated: 20 October 2026

Business: Recovery Near Me

Website: https://recovery-nearme.co.uk

At Recovery Near Me, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website, contact us or use our vehicle recovery and roadside assistance services.

1. Information We Collect

We may collect and process the following personal information:

Your name, telephone number and email address.
Your current location, collection address, destination or postcode.
Vehicle information, including make, model, registration number and details of a breakdown or accident.
Information submitted through our website contact forms.
Details shared during telephone calls, emails or WhatsApp conversations.
Records relating to quotations, bookings, payments and completed services.
Technical information such as IP addresses, browser information and website usage data, where collected.

We aim to collect only the personal information reasonably necessary to respond to enquiries, arrange vehicle recovery or transportation, and operate our business.

2. How We Use Your Information

We may use your personal information to:

Respond to enquiries and provide vehicle recovery quotations.
Arrange breakdown recovery, roadside assistance and vehicle transportation.
Confirm your vehicle’s location and intended destination.
Communicate with you about recovery arrangements, availability and service updates.
Maintain booking, payment and business records.
Improve our website, services and customer experience.
Protect our website against spam, fraud and unauthorised activity.
Meet applicable legal, accounting and regulatory obligations.

We do not sell or rent your personal information to third parties.

3. Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process personal information where an appropriate lawful basis applies.

Contractual necessity: Where processing is necessary to provide a requested recovery service or take steps before entering into a contract.
Legitimate interests: Where necessary to respond to enquiries, manage our operations, improve services or maintain website security, provided those interests are not overridden by your rights and freedoms.
Legal obligations: Where information must be retained or disclosed to comply with applicable law.
Consent: Where we specifically request your permission for processing that requires consent.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing already carried out lawfully.

4. Contact Forms and Enquiries

When you submit an enquiry through our website, including forms powered by Contact Form 7, we use the information provided to respond to your request and, where appropriate, arrange vehicle recovery or transportation.

Enquiry details may be delivered to our business email account and processed by the website hosting or email service providers supporting our operations.

We do not automatically add customers to marketing mailing lists simply because they have submitted an enquiry.

5. Telephone and WhatsApp Communications

Customers may contact Recovery Near Me by telephone or WhatsApp to request assistance, obtain quotations or arrange vehicle transportation.

When communicating through these channels, we may process your contact details, messages, vehicle information and location details for the purpose of managing your enquiry or providing the requested service.

WhatsApp is operated by a third-party provider and its handling of information is also subject to its own privacy policies.

For further information, visit WhatsApp’s Privacy Policy.

6. Google Analytics

Where Google Analytics is enabled on our website, it may be used to understand website traffic, visitor interactions and general website performance.

Depending on its configuration, analytics information may include pages visited, approximate location, device information, browser details and online identifiers.

Analytics information may constitute personal data, even where it is presented in aggregated reports.

Where consent is legally required for analytics cookies or similar technologies, these will only be activated after the appropriate consent has been obtained.

For information about Google’s handling of data, visit Google’s Privacy Policy.

7. Google reCAPTCHA

Where Google reCAPTCHA is enabled, it may be used to help protect our website and contact forms against spam and automated submissions.

Depending on the version and configuration, reCAPTCHA may process technical information and visitor interaction data.

Its use is subject to Google’s applicable policies:

8. Cookies

Our website may use cookies and similar technologies to support essential functionality, maintain security and, where enabled, measure website performance.

Cookies are small files stored on your device by websites you visit.

Strictly necessary cookies may be used without consent where permitted by law. Non-essential cookies and similar technologies are subject to applicable consent requirements.

Where required, we provide visitors with a means of accepting or rejecting non-essential cookies.

You can also manage or delete cookies through your browser settings.

9. Sharing Your Information

We may share relevant personal information with trusted third parties where reasonably necessary to provide our services or operate our business.

These may include:

Recovery operators, drivers or subcontractors involved in providing requested services.
Website hosting, email and IT service providers.
Payment processing and accounting service providers.
Professional advisers where necessary.
Legal, regulatory or public authorities where disclosure is required or permitted by law.

Where appropriate, we take steps to ensure third parties handle personal information securely and in accordance with applicable data protection requirements.

10. International Data Transfers

Some third-party technology and communication providers may process or store personal data outside the United Kingdom.

Where international transfers are subject to UK data protection requirements, we take appropriate steps to ensure that a valid transfer mechanism or applicable safeguard is in place.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, maintaining appropriate business records and complying with legal obligations.

Retention periods may vary depending on the type of information, whether a service was provided, applicable legal requirements and whether information is needed to resolve a dispute.

When information is no longer required, we take reasonable steps to securely delete or anonymise it.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

These may include appropriate website security controls, restricted access to business systems and the use of reputable technology service providers.

However, no method of transmitting information over the internet can be guaranteed to be completely secure.

13. Your Data Protection Rights

Under applicable UK data protection law, you may have the following rights:

The right to be informed about how your personal data is used.
The right to request access to your personal information.
The right to request correction of inaccurate information.
The right to request erasure of personal information in certain circumstances.
The right to request restriction of processing in certain circumstances.
The right to object to certain types of processing, including processing based on legitimate interests.
The right to data portability where applicable.
The right to withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact us at info@recovery-nearme.co.uk.

14. Complaints

If you have concerns about how Recovery Near Me handles your personal information, please contact us so that we can investigate your concerns.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

Visit www.ico.org.uk for further information.

15. Third-Party Websites

Our website may contain links to third-party websites and services, including WhatsApp and other external platforms.

We are not responsible for the privacy policies, content or data handling practices of websites operated by third parties.

We recommend reviewing the privacy policies of external services before sharing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business practices, website functionality or applicable legislation.

Any updated version will be published on this page with a revised date.

17. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Recovery Near Me
Email: info@recovery-nearme.co.uk
Telephone: 07748 185624
Website: recovery-nearme.co.uk